If the Soulframe network analysis tool has detected a problem with your network
This could be the root cause of contact list, matchmaking and even voice-communication issues. Since Soulframe is much more fun with friends, we want to help you sort out your network troubles and get you back in the game!
SOULFRAME USES UDP PORTS 4960 AND 4965 by default. It seems like some other program running on your computer is currently using these ports and therefore blocking them for Soulframe.
In order to resolve this issue, please either deactivate the program using these ports or change the ports used by Soulframe (Port change only available on PC).
(PC Only) To change the ports, open Soulframe, press [ESC] and open the Options. Please open the System tab and change "Network Ports [UDP]" to a set of free ports.
NAT-PMP In Use By Another Program
If you received this error, most likely you have some other program doing NAT-PMP and it is squatting on the network port needed by Soulframe. Most of the time, it could be other 3rd party networking softwares. In cases like this, please quit the other unnecessary applications running in the background while you are playing Soulframe.
Still having problems after trying the tweaks above? Contact Support. We'll troubleshoot your problem and get you back into Soulframe!